Shipping Policy

Shipping Policy

SHIPPING & PROCESSING All stock items will leave our warehouse within 1-2 business days of the order date. ALL personalized items take 3-5 business days to process your order and personalize your items. Packages will be shipped Standard Ground unless otherwise specified. 

$5 FLAT RATE SHIPPING ON ORDERS < $100: We offer $5 flat rate shipping on all orders less than $100. Standard flat rate shipping takes 4-7 business days to reach its destination once it leaves our warehouse. We still offer expedited shipping such as FedEx 3-Day Air, 2-Day Air, and Standard Overnight for an additional charge should you require your order sooner.

PERSONALIZED ITEMS Please allow extra time for our warehouse to process personalized items. Personalized items such as custom embroidered pajamas, monogrammed items, personalized pajamas, and custom t-shirts take anywhere from 3-5 business days to ship. If am item states "Usually Ships in 3 to 5 Business Days", then that means your order will leave our warehouse in 3-5 business days from the day you place your order. Please note that expedited shipping such as 3-Day Air, 2-Day Air or Standard Overnight does not eliminate the 1-2 business days for processing stock orders or the 3-5 business days for processing personalized items. The expedited shipping is applied once the order is complete. Federal Express does not deliver 3-Day Air, 2-Day Air, or Standard Overnight packages on Saturday or Sunday. Please call us directly with any questions at 213-622-1011. 

SHIPPING ADDRESS Federal Express will not delivery to PO Boxes. If you choose the Ground Service option, please note your package may be shipped via FedEx or USPS. Please provide a street address when entering your shipping information if possible. If you choose express shipping such as 3-Day Air, 2-Day Air, or Overnight and provide only a PO Box, your order will not ship until we have a physical address for FedEx. Please contact us via e-mail at info@cottonsisters.com if you only have a PO Box and we will make arrangements to have your package shipped via USPS. 

CANADIAN SHIPMENTS Please see rates and transit times from the drop down menu during the checkout process. Cotton Sisters cannot be held responsible for packages delivered a few days late due to the customs process. Your country's customs department may hold packages from time to time for additional inspection. Please make sure to enter the best telephone number to reach you during the day should customs need to reach you. This will help guarantee a timely delivery. All applicable duty, taxes, and/or brokerage fees will be charged to you at the time of delivery. Duties and taxes are mandated by your country, not by our company. Please call our Customer Service department at 213-622-1011 or e-mail info@cottonsisters.com with any questions. 

INTERNATIONAL ORDERS (Excluding Canada) Please see rates and transit times from the drop down menu during the checkout process. We offer USPS shipping and FedEx International Priority. All applicable duty, taxes, and/or brokerage fees will be charged to you at the time of delivery. Duties and taxes are mandated by your country, not by our company. Cotton Sisters cannot be held responsible for packages delivered a few days late due to the customs process. Your country's customs department may hold packages from time to time for additional inspection. Please make sure to enter the best telephone number to reach you during the day should customs need to reach you. This will help guarantee a timely delivery. Please call our Customer Service department at 213-622-1011 or e-mail info@cottonsisters.com with any questions. Please contact customer service at 213-622-1011 for more information on returning an item. Thank you.